The user must be at least 18 (eighteen) years old to create an online account and make purchases on the Kanto Site.

The user must use the Kanto Site in compliance with applicable laws.

The elements and information transmitted by the user will have full legal effects, with the user acknowledging electronic acquisitions. The user cannot invoke the lack of a signature as a reason for non-compliance with the assumed obligations.

The Kanto Site may have links to other websites, which may contain useful information/tools for its users. These General Terms and Conditions of Sale and Use will not apply to third-party websites. Therefore, if the user visits another website redirected from the Kanto Site, they must be aware of and accept the terms and conditions and privacy policy of that website.

Kanto reserves the right to modify, at any time and without prior notice, the presentation and content of the Kanto Site, its services, and these General Terms and Conditions of Sale and Use. Rights acquired regarding contracts already concluded and in progress are reserved. These modifications will serve for an improvement of the Kanto Site and, simultaneously, the services offered to the user who, if they do not agree with the introduced changes, may cease using the Kanto Site.

The Kanto online store is a registered website, and the service provided by the site is the responsibility of Kanto.

All texts, illustrations, videos, and images reproduced or represented on the website www.kanto.pt are duly protected by their respective copyright. Thus, and in accordance with the Copyright and Related Rights Code, their use will only be authorized for private purposes, without prejudice to more restrictive provisions in the mentioned Code. Any total or partial reproduction or representation of the website www.kanto.pt or of all or part of the elements included therein is strictly prohibited, under penalty of resorting to competent legal means against those who act in this way.

The user undertakes to fully respect the rights referred to in the previous number, namely refraining from any acts that may violate the law or those rights, such as reproduction, marketing, transmission, or making these contents available to the public, or any other unauthorized acts that have the same contents as their object.

The trade names, trademarks, as well as any distinctive signs reproduced on the website www.kanto.pt are protected under the terms of the legal provisions applicable to industrial property. The reproduction or representation of all or part of these distinctive signs is strictly prohibited and must be the subject of prior written authorization from the respective holders. The Customer must comply with the general conditions of sale of these Products, with Kanto not being responsible for their misuse.

4.1 Product Information

Kanto takes into account information regarding the essential characteristics of products through technical descriptions shared by its suppliers or third parties, as well as photographs and videos illustrating the marketed products, in strict compliance with the best market standards. This information is clearly conveyed to customers on the page of each product and/or service offered.

4.2 Price Information

Kanto clearly provides on its website the total price of each good or service, including taxes and duties, additional transportation charges, postal or delivery expenses, or any other applicable charges.

Kanto cannot be held responsible in the event of a computer, manual, technical, or any other origin error that causes a substantial and unforeseen change in the public sale price listed on the Kanto site. In cases where the price is exorbitant or clearly negligible, the purchase request will be considered invalid and canceled, and the customer will be informed of this fact.

KANTO informs that the prices practiced on www.kanto.pt are valid only for the day they are announced and for all orders placed on that date, even if received at a later time, and subject to stock availability.

In automated purchases through platforms (Google Shopping, comparators, etc.), we inform that the product feeds provided are updated daily. Therefore, the price displayed in the campaign may not correspond to the site's price. We advise always checking the price available on the Kanto Site.

To access all the features of the Kanto online account, it is necessary to access the Kanto Site and create an account as a user on that website by filling out the electronic form with your personal information, following the instructions provided at each step.

The Kanto site also allows for guest purchases. In this purchase mode, only essential data needed to place your order will be requested. Once the purchase process is completed, you will be given the option to register as a user or continue as an unregistered user.

Browsing the Kanto website and registering as a customer on the Kanto online store implies understanding and accepting the Privacy and Data Protection Policy.

Kanto ensures the confidentiality of all data provided by users.

The personal data identified in the order form as mandatory are essential for the provision of service by Kanto.

The customer's data is only processed by Kanto in the context of processing orders for products made available by the customer. It may also disclose them to third parties solely for the purpose of preventing and detecting fraud and always following an inquiry by the competent authorities. Such entities are required to implement measures to protect and secure this data.

Under applicable law, the user is guaranteed, at no additional cost, the right to access, rectify, and update their personal data, either directly or upon written request.

The Internet is an open network, so the user's personal data, other personal information, and all content hosted on the service may circulate on the network without security conditions, even at the risk of being accessed and used by unauthorized third parties. Kanto cannot be held responsible for such access or use.

The data provided to Kanto is covered by Data Protection under the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, which you can consult and read carefully in Kanto's Privacy Policy.

When purchasing products sold on www.kanto.pt, KANTO accepts the following payment methods:

• Multibanco Reference (Portugal only);
• MB Way (Portugal only);
• Visa, MasterCard, or American Express credit cards;
• Paypal.

Credit cards are charged immediately after the order is placed.

KANTO authorizes its current partner to mediate payments received through Multibanco reference, MB Way, credit card, and PayPal, or any other method used for the same purpose, on its behalf.

All products available on the Kanto Site are available for order, except in the case of stockouts. Products available on the Kanto Site have limited stock, so they may become unavailable without notice.

In the event of a stockout occurring after payment for the order, Kanto will inform the customer of this fact by email or phone, with a view to rescheduling delivery as soon as the item is available or refunding within a maximum period of 14 (fourteen) days from the date of knowledge of that unavailability.

By decision of Kanto:

• Kanto reserves the right not to process orders when it identifies any inconsistency in the presented personal data or observes misconduct on the part of the buyer.
• Kanto reserves the right not to process any order or refund in case of errors in the values or characteristics of the products, when these result from technical problems or errors beyond Kanto's control.

Additional charges may be due for the transport of the product purchased on the Kanto Site, which are added to the total price of the selected products. The customer will be informed of these charges, whenever applicable, as well as the total price, before confirming the order and completing the purchase process. Kanto reserves the right to change the prices of these charges at any time, without prejudice to applying the fees and prices agreed upon at the time of placing the purchase order.
Our delivery costs are as follows:

Mainland Portugal

Azores and Madeira

* Delivery within 2 to 15 business days (depending on the island)

The retail prices indicated on the Kanto Site and its subdomains are presented in euros. VAT and other taxes or fees, if applicable, are included in all prices, but exclude delivery charges, which are added to the total price of the selected products.

The order will only be processed after confirmation of the respective payment, and the customer will be informed in writing of the confirmation of the sale of the product/service.

Kanto does not deliver to post office boxes.

Kanto delivers the products sold on the Kanto Site in the territory of Mainland Portugal and the archipelagos of the Azores and Madeira.

The customer can receive the item at an address of their choice, provided it is located in Mainland Portugal or the archipelagos of the Azores and Madeira.

Invoices for orders placed are available in "My Account > Order History > View Details > Download Invoice" from the moment they are shipped.

Kanto will inform the customer of the status of their order and delivery date by email and/or SMS. For any additional questions, you should contact our Customer Support Line: +351 913 626 555 (call to the national mobile network), which will provide you with all the information about your delivery.

Without prejudice to the Right of Free Resolution provided in point 16, the customer can request the cancellation of the order on the Kanto Site until the moment the items are being prepared, and for this purpose, they should contact Kanto's Customer Support Line.

In accordance with what is stated in point 4.2, any programming errors, defects in the computer system's operation (machine), or distortion of the message (including typographical errors) are hereby reserved, in terms of article 33, no. 2, al. a) and b) of DL 7/2004, of January 7. Therefore, Kanto cannot be held responsible in the event of a computer, manual, technical, or any other origin error that causes a substantial and unforeseen change in the retail price listed on the Kanto Site. In cases where it is exorbitant or manifestly negligible, the purchase request will be deemed invalid and canceled, and the customer will be informed of this fact.

The products sold by Kanto on www.kanto.pt are covered by the Legal Regime of Consumer Rights in the Purchase and Sale of Goods, Contents, and Digital Services, approved by DL No. 84/2021, of October 18 (transposing Directives (EU) 2019/771 and (EU) 2019/770), in its current version, with their conformity guaranteed for a period of three years from the date of delivery of the item.

Products that show defects caused by normal wear and tear, weather conditions, negligence, accidents, and mishandling are considered outside the warranty conditions.

You can exercise your rights by contacting the Kanto Customer Support Line.

In case of non-conformity of the goods, within the first thirty (30) days after their delivery, the consumer can request their replacement or contract resolution.

Within the scope of online purchases, the consumer has a period of 14 days, starting from the day they acquire physical possession of the goods or the day they acquire physical possession of the last item, in the case of multiple items ordered in a single order and delivered separately, to return their order, without costs beyond those established in this clause and without the need to indicate the reason, in accordance with the provisions of article 10(1) of DL No. 24/2014, of February 14, in its current version.

To exercise this right, you must unequivocally declare that you intend to resolve the contract and must return the item in full, in the same conditions in which it was sold, without signs of misuse, in the original packaging and in good condition, with the instruction manual and accompanied by all accessories that constitute it.

In the case of exercising this right, Kanto will bear the cost of returning the Products originating from mainland Portugal. Regarding the islands of the Azores and Madeira, the Customer is responsible for the cost of returning the Products.

If the consumer so wishes, they can exercise the right of free resolution by filling out and electronically submitting the model resolution form attached to the mentioned DL No. 24/2014, of February 14, which is available in "My Account > Returns > Return Request" or through any other unequivocal declaration of resolution.

Once Kanto receives the Customer's declaration exercising the right of resolution, Customer Support will contact the Customer to schedule the collection of the item. Under the right of free resolution, Kanto will collect the item to be returned at the Customer's domicile, at no cost to the Customer, provided that the domicile is located in Portugal Continental.

In the case of returns originating from the islands of the Azores and Madeira, after contacting Customer Support and receiving return instructions, the Customer can send us the item properly packaged, with the original packaging, to the following address:

KANTO

Avenida 25 de abril, 28

4700-099 Braga

Regarding the islands of the Azores and Madeira, it is the Customer's responsibility to bear the cost of returning the Products.

All items will be checked upon arrival at our service, and only those that comply with the return conditions will be accepted for exchange or return.

Telephone support services contracted by customers are not refundable.

The return by the Customer (without home collection) of any item must be made within a maximum period of 14 days after the communication of the decision to terminate the contract under the Right of Free Resolution.

After the exercise of the Right of Free Resolution of the Contract, the refund of the amount paid by the Customer, including, if applicable, the costs that the customer has paid for the delivery of the goods, will be made through the same means of payment that was used in the initial purchase, at no cost to the consumer, after the validation of compliance with the return conditions described in point 16, with Kanto having a maximum period of 14 days for this purpose.

Unless Kanto offers to collect the item, Kanto may withhold the refund until the item is received or until the Customer provides proof of the return of the item.

Excluded from the Right of Free Resolution of the Contract are contracts for:

• Supply of goods made to the consumer's specifications or clearly personalized;
• Supply of goods that, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;
• Supply of sealed goods not suitable for return due to health protection or hygiene reasons, if unsealed after delivery;
• Supply of goods that, after delivery, are, by their nature, inseparably mixed with other items.

All products and services marketed by Kanto comply with Portuguese law.

Kanto has the appropriate security levels; however, Kanto will not be responsible for any losses suffered by the user and/or third parties due to delays, interruptions, errors, and suspension of communications originating from factors beyond its control. These may include deficiencies or failures caused by the communication network or communication services provided by third parties, the computer system, modems, connection software, or any viruses resulting from downloading infected files or files containing viruses or other items that may affect the user's equipment. If, for any reason, there is an error preventing access to the Kanto site, leading to a service interruption, Kanto will not be responsible for any resulting damages.

Data and information queries made within the scope of this service are presumed to be made by the user, and Kanto disclaims any responsibility for the abusive or fraudulent use of the obtained information.

Kanto will not be responsible for any losses or damages caused by abusive use of the service that cannot be directly attributed to it due to willful misconduct or gross negligence.

The user undertakes to:

• Provide correct personal data and addresses;
• Not use false identities;
• Respect the limits of imposed orders.

If any of the data is incorrect or insufficient, and as a result, there is a delay or impossibility in processing the order, or eventual non-delivery, the responsibility lies with the user, and Kanto disclaims any responsibility.

In the event of the consumer violating any of these obligations, Kanto reserves the right to delete future purchases, block access to the store, cancel the provision of any other services simultaneously provided by Kanto to the same user, and also, not allow the user's future access to any or all services provided by Kanto.

Without prejudice to other forms of communication provided for in these General Terms and Conditions of Sale and Use, notifications made to the user related to the service, including any changes to these General Terms and Conditions of Sale and Use, may be made to the user's email address, by SMS, or by telephone contact.

The user agrees to receive any and all communication or notification related to the online store, at the address, contact phone, or email address indicated in the order process.

At any time, you can request not to receive these communications or notifications through the contact form or by email at geral@kanto.pt.

These Terms & Conditions and all contracts entered into under them are governed by Portuguese law.

In the event of national and cross-border disputes initiated by a consumer against a supplier of goods or service provider regarding contractual obligations arising from purchase and sale contracts or service provision, concluded between the supplier of goods established and consumers residing in Portugal and the European Union, the consumer may resort to a Consumer Dispute Resolution Entity.

Kanto is subject to mandatory arbitration or mediation in the context of low-value consumer disputes (up to €5,000) when, by the express choice of consumers, they are submitted to the judgment of an arbitral tribunal attached to legally authorized consumer conflict resolution centers.

Currently, in Portugal, there are the following Consumer Dispute Resolution Entities:

• Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC)
• Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra (CACCDC)
• Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
• Centro de Arbitragem da Universidade Autónoma de Lisboa (CAUAL)
• Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACC RAM)
• Centro de Informação e Arbitragem do Porto (CICAP)
• Centro de Informação e Arbitragem do Vale do Ave (TRIAVE)
• Centro de Informação e Arbitragem do Vale do Cávado (CIAB)
• Centro de Informação, Mediação e Arbitragem do Algarve (CIMAAL)

In the event of national and cross-border consumer disputes, within the scope of online, the consumer can resort to the European Consumer Center through the ODR Platform ("online dispute resolution"), with competence to resolve disputes concerning contractual obligations arising from national or cross-border online purchase or service contracts. Access the ODR Platform here for the Electronic Platform for Alternative Dispute Resolution in national or cross-border online purchase or service contracts.

More information on the Consumer Directorate's website: www.consumidor.pt.